Returns and Exchanges
At Patterns Dinnerware, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Return Policy
You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return or Exchange
- Visit PatternsDinnerware.com and navigate to the Returns & Exchanges page.
- Follow the instructions to generate a return authorization.
- Pack the item securely in its original packaging and include all accessories.
- Ship the item back to us using a trackable shipping method.
Once your return is received and inspected, we will process your refund or exchange. Please note that shipping costs are non-refundable.
Exchanges
If you need a different item, you may request an exchange within the 30-day window. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately for assistance. We will gladly replace the item or issue a refund.
Non-Returnable Items
Certain items, such as clearance or final sale products, cannot be returned.
For any questions regarding returns or exchanges, please visit our website for more details. We appreciate your business and are here to ensure a smooth shopping experience!